Refund and Returns Policy

At PBeauty Galore, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we are here to help.

Returns

Eligibility:

• Items must be returned within 30 days of the delivery date.
• Items must be unused, unworn, and in the same condition that you received them.
• Items must be in the original packaging with all tags, labels, and accessories.

Non-returnable items:

• Gift cards
• Items marked as final sale
• Personalized or custom-made items
• Opened perfumes and other beauty products

Process:

1. Initiate a Return: Contact our customer service team at [customer service email] to initiate a return. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Authorization: Our customer service team will provide you with a return authorization number and instructions on how to return your items.
3. Ship the Item: Pack the item securely and include the return authorization number. Ship the item to the address provided by our customer service team.

Refunds

Eligibility:

• Once we receive your return, we will inspect the item(s) to ensure they meet our return conditions.

Process:

• If your return is approved, we will process a refund to your original method of payment.
• You will receive a notification via email once your refund has been processed.
• Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at [customer service email] with your order number and details of the defect or damage.

Shipping

Return Shipping:

• Customers are responsible for paying the shipping costs for returning items.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Lost or Damaged Returns:

• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.